Privacy policy

This Privacy Policy sets out how Click and Pick Lk uses and protects any information that you provide when you use this website.

Click and Pick Lk is committed to ensuring that your privacy is protected. When we ask you to provide certain information by which you can be identified while using this website, you can be assured that it will be used in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time by updating this page. You are encouraged to check this page periodically to stay informed about any changes.

Effective Date: 23.09.2026

What We Collect

We may collect the following information:

  • Your name and delivery address

  • Contact information, including telephone number and email address

  • Information relating to your orders and purchases

  • Payment or transaction-related information where necessary to process your order

  • Other information that you voluntarily provide when contacting us or using our services

What We Do With the Information We Gather

We collect and use your information to understand your needs, process your orders, provide our services, and improve your shopping experience.

We may use the information we collect for the following purposes:

  • Processing and delivering your orders

  • Contacting you regarding your order, delivery, payment, returns, exchanges, or other customer service matters

  • Maintaining internal records

  • Improving our products, services, and website

  • Sending promotional information about new products, special offers, or other information that may be relevant to you, where permitted

  • Conducting customer service, feedback, or market research activities where appropriate

  • Customizing and improving the website and shopping experience

Payment Gateway

For online payments, Click and Pick Lk may use the Dialog Genie Payment Gateway. When you choose to make a payment through Dialog Genie, payment-related information may be processed through the payment gateway to securely facilitate and verify the transaction.

Click and Pick Lk does not use your payment information for purposes unrelated to processing your transaction, except where required or permitted by applicable law. Payment processing may also be subject to the terms and privacy policies of the relevant payment service provider.

Security

We are committed to ensuring that your information is secure. We take reasonable physical, electronic, and managerial measures to help prevent unauthorized access, disclosure, alteration, or misuse of the personal information we collect.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

How We Use Cookies

A cookie is a small file that may be placed on your device when you visit a website. Cookies can help websites remember information about your preferences and improve your browsing experience.

Our website may use cookies and similar technologies to:

  • Understand how visitors use our website

  • Analyse website traffic and usage patterns

  • Improve website functionality and performance

  • Remember preferences where applicable

You can choose to accept or decline cookies through your web browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Some website features may not function properly if cookies are disabled.

Links to Other Websites

Our website may contain links to other websites or third-party services. Once you leave our website by using such links, please note that we do not control those external websites.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend that you review the privacy policy of any external website you visit.

Controlling Your Personal Information

You may contact us if you wish to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request that we stop using your information for direct marketing purposes

  • Ask questions about how your personal information is collected or used

We will not sell, rent, or lease your personal information to third parties. We may disclose information where necessary to provide our services, process and deliver orders, facilitate payments, operate our website, comply with legal requirements, or protect our rights and customers.

If you have previously agreed to receive promotional communications from us, you may contact us to request that such communications be stopped.

Contact Us

If you have any questions regarding this Privacy Policy, wish to correct your personal information, or have a privacy-related concern, please contact us:

Click and Pick Lk
📍 76/11 Batalandahena Road, Gotthatuwa New Town, Kolonnawa, 10600, Sri Lanka
📞 +94 70 613 5489
✉️ theclickandpick@gmail.com